Refund Policy
Last updated: October 8, 2026
About this page: a plain-English refund policy, not jurisdiction-specific legal advice. Have it reviewed independently before relying on it formally.
Overview
This policy covers the Free 24-Hour Trial and every subscription plan (1 Month, 3 Months, 6 Months, 12 Months).
The free trial
The Free 24-Hour Trial is free, so there is nothing to refund. If you could not access it because of an error on our side, contact us and we will fix it.
Paid plans
If you cannot use the service because of a fault on our side, for example your login never arrived or does not work, contact us within 7 days of purchase and we will fix it or refund you.
Quality concerns are reviewed case by case. Since quality depends partly on your connection and device, please work with support first to rule out a setup issue.
Not covered
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
Requesting a refund
Send your order email and a short description of the problem through the contact page.
When you get your money back
Once approved, the refund is sent to your original payment method, usually within several business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.